Xbox Wireless Controller – Carbon Black

If purchased directly from the Microsoft Store, returns must be started within 60 days of receiving the product, per Microsoft's official return terms. Since this specific listing is on Amazon.in, actual return terms for your customer's purchase would follow Amazon's own return policy rather than Microsoft's direct-to-consumer policy, since Microsoft isn't the seller of record on that listing.

Microsoft provides a 1-year limited hardware warranty on Xbox consoles and accessories, including this controller, covering defects in materials and workmanship from the date of purchase. This is in addition to any rights you have under local consumer protection laws. Microsoft also offers an optional extended "Microsoft Complete" protection plan for additional years of coverage, including accidental damage protection, available as a separate purchase.

I don't have an official Microsoft India-specific warranty period confirmed separately from the general policy above — the 1-year figure is Microsoft's standard global hardware warranty policy. If you want, I can search specifically for Microsoft India's consumer warranty terms to confirm whether they match the global standard or differ regionally, the same way we found regional differences for Sony/PlayStation.