No. All rental phones remain the property of Low Price Phones. When your rental agreement finishes, you can either:

• Upgrade to a newer model,
• Extend your rental for another term (12 or 24 months), or
• Simply return the phone and close your agreement.

We don’t sell our rental phones because we want to keep them in use for as long as possible, reducing e-waste and helping the environment. If you’d prefer to own a device instead of renting, you can explore our wide collection of brand-new and refurbished phones available to purchase directly on our store.

If your device goes missing or is stolen, please contact our support team right away so we can secure your data.

• You’ll be charged for the remaining months on your rental plus the current market value of the phone.
• If you recover the phone within 7 days of reporting it, let us know immediately and we’ll reinstate your rental plan without extra charges.

Accidental damage isn’t covered by your rental. In this case, we’ll need to collect a payment equal to the outstanding rental period and the current retail value of the device.

• Technical issues caused by faults (not accidental damage) are covered under our warranty.
• To make a warranty claim, simply log into your account, request a return, and use the prepaid QR code we’ll send you to post the phone back.
• Once received, we’ll either send you a replacement (if available) or cancel your rental agreement at no extra cost.

For more details about protecting your rental with insurance, please visit our Help Centre.